Statistically X% (hopefully 90+) of people are happy with the outcome of a PALS investigation but occasionally the complaint is escalated to a formal investigation. Most often this takes place when the complaint is serious, complex, or involves multiple departments. If you are unhappy with the outcome of your complaint you can ask for it to be escalated through your complaint handler.
If you wish to discuss your concerns with someone outside of the hospital, sources of independent advice can be found below.
General Medical Council
The General Medical Council support any patient, service user, family member, or member of the public who has concerns about doctors, physician associates (PA’s) or anaesthesia associates (AAs) who work in the UK.
Nursing and Midwifery Council
The Nursing and Midwifery Council offer support to any patient, service user, family member, or member of the public who has concerns about a nurse, midwife or nursing associate on register.
Independent advice for help
If you wish to seek independent information, advice, support or representation during the course of your complaint, Leeds Independent NHS Complaints Advocacy can provide this for you.
- Telephone: 0113 244 0606 Monday to Friday, 9 am to 5 pm
- Email: [email protected]
If you live outside the Leeds area, you can contact your local agency for support and advice: